Refund refused
Returns, cancellations, subscriptions and services that were not delivered.
ClearComplaint guides
UK complaint guides that help you get a response
Practical UK guidance on refunds, faulty goods, billing disputes, travel problems, chargebacks, Section 75 and escalation, with a clear route into a structured complaint letter.
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✓ UK complaint wording
Guides by problem
Start with the problem you recognise
Choose the issue that sounds closest to yours. The guide will help you identify the evidence, wording and next step.
Faulty goods
Evidence, repair, replacement and refund requests.
Company ignored me
Follow-up wording, escalation and response deadlines.
Billing dispute
Energy, telecoms, banking and account-charge problems.
Lost parcel
Delivery disputes, missing items and courier evidence.
Travel delayed
Flights, rail, hotels, holidays and missed connections.
Chargeback or Section 75
Payment dispute routes and card-provider complaints.
Broadband or mobile problem
Outages, missed appointments, contract issues and cancellation disputes.
Insurance claim rejected
Rejected claims, missing evidence and escalation wording.
Guide results
Guides matching your search
These results match your search or topic filter. Clear the filters to see the full guide hub.
Guides
Why most UK refund complaints fail and how to fix them (2026 guide)
Company refusing a refund? Learn why refund complaints fail, what UK law says, and how to structure a legally framed refund complaint letter that gets results.
Browse by topic
Find the right complaint guidance
Browse common complaint topics when you know the type of issue but not the exact route.
Guides by sector
Find the right company or sector route
Use the sector hub when you need company-specific pages, evidence prompts and a complaint-letter starting point.
Airline complaints
Delays, cancellations, baggage and refunds.
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Banking complaints
Scams, chargebacks, fees and account issues.
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Energy complaints
Bills, meters, direct debits and debt collection.
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Retail complaints
Faulty goods, returns and refund refusals.
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Courier complaints
Missing parcels, damaged deliveries and failed collections.
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Mobile and broadband
Outages, price rises, contracts and cancellations.
Open sector route →
Credit card complaints
Section 75, disputed payments and card fees.
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Insurance complaints
Rejected claims, delays and poor complaint handling.
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Travel complaints
Hotels, holidays, agents and disrupted bookings.
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UK complaint guide hub
How to use these complaint guides
ClearComplaint guides are designed to help you understand the practical structure behind a stronger complaint: what happened, what evidence matters, what outcome you want and when escalation may be appropriate.
Different problems need different wording. A refund refusal may need order details and consumer-rights framing. A banking dispute may need transaction references and previous contact. An energy complaint may need meter readings, bill dates and direct-debit history.
Use the guide to clarify the issue, then start the generator to turn the facts into a structured UK complaint letter you can review and edit before using.
Ready to act?
Ready to turn the guidance into a clear letter?
Use what you have learned to create a structured complaint letter you can review, edit and send.