Sector complaint route
Travel booking complaint letters (UK)
Create a travel complaint letter for refund delays, cancellations, booking errors, overcharging or poor customer service.
Choose the right route
Which travel route should I use?
Use the travel booking route when the dispute is with an agent, package provider, booking platform, hotel or holiday company. Use airlines when the airline itself is the main decision-maker.
Choose company
Travel company complaint pages
Select a public company page to preload the complaint-letter builder with the right sector and company route.
No matching public company page found.
Check the spelling, try the parent company, or start manually and enter the company name yourself.
Start manually →What to include
Evidence that strengthens a travel complaint
Requested outcome
Be specific about what would put it right
How to structure a travel complaint letter
Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.
Travel complaints are easier to assess when the booking promise, actual failure and requested remedy are clearly separated.
ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.
Fast paths
Popular travel routes
Create a structured travel complaint letter
Use the sector route, add your evidence, then review and edit the letter before sending.