Sector complaint route
Banking & finance complaint letters (UK)
Create a banking complaint letter for fraud, chargebacks, fees, account issues or poor service. Add evidence and request a clear outcome.
Choose the right route
Which banking route should I use?
Use the bank route for account, transfer, fraud, scam, fee, closure or credit-file problems. Use the credit-card route when the dispute is specifically about a card transaction, chargeback or Section 75 request.
Choose company
Banking company complaint pages
Select a public company page to preload the complaint-letter builder with the right sector and company route.
No matching public company page found.
Check the spelling, try the parent company, or start manually and enter the company name yourself.
Start manually →What to include
Evidence that strengthens a banking complaint
Requested outcome
Be specific about what would put it right
How to structure a banking complaint letter
Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.
Banking complaints often need a clear final response trail before escalation to the Financial Ombudsman Service.
ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.
Fast paths
Popular banking routes
Create a structured banking complaint letter
Use the sector route, add your evidence, then review and edit the letter before sending.