Sector complaint route
Airline complaint letters (UK)
Create an airline complaint letter for delays, cancellations, refunds, baggage issues or poor service. Add evidence and choose an outcome.
Choose the right route
Which airlines route should I use?
Use the airline route when the problem is with the flight, baggage handling, denied boarding or the airline refund decision. Use a travel booking route instead if the dispute is mainly with an agent or package provider.
Choose company
Airlines company complaint pages
Select a public company page to preload the complaint-letter builder with the right sector and company route.
No matching public company page found.
Check the spelling, try the parent company, or start manually and enter the company name yourself.
Start manually →What to include
Evidence that strengthens a airlines complaint
Requested outcome
Be specific about what would put it right
How to structure a airlines complaint letter
Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.
If the airline does not resolve the complaint, the route may involve its approved ADR scheme or the Civil Aviation Authority route where applicable.
ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.
Fast paths
Popular airlines routes
Create a structured airlines complaint letter
Use the sector route, add your evidence, then review and edit the letter before sending.