ClearComplaint

Sector complaint route

Retail & online shopping complaint letters (UK)

Create a retail complaint letter for faulty goods, refund refusals, late delivery, returns or poor service. Add evidence and review the draft.

Faulty goods Refund Delivery Return Warranty
Start a retail letter → Choose company

Choose the right route

Which retail route should I use?

Use the retail route for faulty goods, online orders, returns, warranties, missing delivery or refund problems. If the dispute is about delivery tracking only, a courier route may also be relevant.

Useful contextRetail complaints work best when the order number, purchase date, item, fault, delivery record and requested remedy are set out cleanly.
Avoid this mistakeDo not let anger replace the remedy. Say whether you want repair, replacement, refund, delivery refund or cancellation.

Choose company

Retail company complaint pages

Select a public company page to preload the complaint-letter builder with the right sector and company route.

31 public company pages

AldiRetail complaint route Open complaint page → Amazon UKRetail complaint route Open complaint page → ArgosRetail complaint route Open complaint page → AsdaRetail complaint route Open complaint page → ASOSRetail complaint route Open complaint page → B&QRetail complaint route Open complaint page → BoohooRetail complaint route Open complaint page → BootsRetail complaint route Open complaint page → CurrysRetail complaint route Open complaint page → DepopRetail complaint route Open complaint page → DunelmRetail complaint route Open complaint page → eBay UKRetail complaint route Open complaint page → H&M UKRetail complaint route Open complaint page → IKEA UKRetail complaint route Open complaint page → JD SportsRetail complaint route Open complaint page → John LewisRetail complaint route Open complaint page → LidlRetail complaint route Open complaint page → Marks & SpencerRetail complaint route Open complaint page → NextRetail complaint route Open complaint page → PayPalRetail complaint route Open complaint page → PrimarkRetail complaint route Open complaint page → Sainsbury’sRetail complaint route Open complaint page → ScrewfixRetail complaint route Open complaint page → SheinRetail complaint route Open complaint page → Sports DirectRetail complaint route Open complaint page → TemuRetail complaint route Open complaint page → TescoRetail complaint route Open complaint page → TicketmasterRetail complaint route Open complaint page → ViagogoRetail complaint route Open complaint page → VintedRetail complaint route Open complaint page → ZaraRetail complaint route Open complaint page →

Related guidance

Use these pages to prepare your evidence, choose the right outcome and decide whether the issue needs escalation.

Browse all guides
Guide

The 2026 UK Consumer Complaint Index

Explore the 2026 UK consumer complaint index for insights into complaint trends across sectors. Reliable data to inform your rights and actions.

Read guide → Guide

Why most UK refund complaints fail and how to fix them (2026 guide)

Company refusing a refund? Learn why refund complaints fail, what UK law says, and how to structure a legally framed refund complaint letter that gets results.

Read guide → Guide

Complaint Letter for Faulty Goods After 30 Days (UK)

Retailer refusing help with faulty goods after 30 days? Learn your rights under UK consumer law and how to write a structured complaint letter that gets a response.

Read guide → Guide

How to Escalate a Complaint to the Ombudsman: a UK Step-by-Step Guide

Step-by-step guide on how to escalate a complaint to the ombudsman in the UK. Understand the process clearly and effectively.

Read guide →

What to include

Evidence that strengthens a retail complaint

Order number Receipt or invoice Photos of the fault Delivery or return messages

Requested outcome

Be specific about what would put it right

Refund Repair Replacement Delivery refund

How to structure a retail complaint letter

Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.

Retail complaints should state the item, purchase date, fault or service failure, and the specific remedy requested.

ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.

Fast paths

Popular retail routes

Aldi complaints Retail complaint letter route Open route → Amazon UK complaints Retail complaint letter route Open route → Argos complaints Retail complaint letter route Open route → Asda complaints Retail complaint letter route Open route → ASOS complaints Retail complaint letter route Open route → B&Q complaints Retail complaint letter route Open route → Boohoo complaints Retail complaint letter route Open route → Boots complaints Retail complaint letter route Open route →

Create a structured retail complaint letter

Use the sector route, add your evidence, then review and edit the letter before sending.

Start my letter
Start my letter