ClearComplaint guides

UK complaint guides that help you get a response

Q: How do I complain to a company in the UK?

Start with the facts: what happened, when it happened, the evidence you have, what you have already tried and the outcome you want. ClearComplaint can turn that structure into a complaint letter you can review and edit.

Q: What should I include in a complaint letter?

Include dates, order or account references, a short timeline, copies or descriptions of evidence, the impact on you and a clear requested outcome such as a refund, repair, apology or escalation response.

Q: When should I escalate a complaint?

Escalation is usually appropriate when the business has not replied, has rejected the complaint without dealing with the evidence, or the relevant internal complaints period has passed. The right route depends on the sector.

Q: Can I use a guide to create a letter?

Yes. The guides explain the issue and the generator helps convert the facts into a structured complaint letter. You can edit the wording before using the final letter.

Practical UK guidance on refunds, faulty goods, billing disputes, travel problems, chargebacks, Section 75 and escalation, with a clear route into a structured complaint letter.

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Search by issue, company type or escalation route. Use this as a shortcut to the right guide or letter starting point.

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Popular: Refund refused Company ignored me Energy bill wrong

Guides by problem

Start with the problem you recognise

Choose the issue that sounds closest to yours. The guide will help you identify the evidence, wording and next step.

Refund refused

Returns, cancellations, subscriptions and services that were not delivered.

Read refund guide → Start letter →

Faulty goods

Evidence, repair, replacement and refund requests.

Read faulty goods guide → Start letter →

Company ignored me

Follow-up wording, escalation and response deadlines.

Read escalation guide → Start letter →

Billing dispute

Energy, telecoms, banking and account-charge problems.

Browse billing routes → Start letter →

Lost parcel

Delivery disputes, missing items and courier evidence.

Browse courier routes → Start letter →

Travel delayed

Flights, rail, hotels, holidays and missed connections.

Read travel guide → Start letter →

Chargeback or Section 75

Payment dispute routes and card-provider complaints.

Browse payment routes → Start letter →

Broadband or mobile problem

Outages, missed appointments, contract issues and cancellation disputes.

Browse telecoms routes → Start letter →

Insurance claim rejected

Rejected claims, missing evidence and escalation wording.

Browse insurance routes → Start letter →

Guide results

Guides matching your search

These results match your search or topic filter. Clear the filters to see the full guide hub.

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Guides

How to Escalate a Complaint to the Ombudsman: a UK Step-by-Step Guide

Step-by-step guide on how to escalate a complaint to the ombudsman in the UK. Understand the process clearly and effectively.

Best for ombudsmanconsumer rightscomplaintsescalation

Read guide → Start a letter for this issue →

Guides

The 2026 UK Consumer Complaint Index

Explore the 2026 UK consumer complaint index for insights into complaint trends across sectors. Reliable data to inform your rights and actions.

Best for consumer rightscomplaintschargebacksection 75

Read guide → Start a letter for this issue →

Browse by topic

Find the right complaint guidance

Browse common complaint topics when you know the type of issue but not the exact route.

Guides8 guides consumer rights UK2 guides Consumer Rights Act 20152 guides chargeback2 guides section 752 guides consumer rights2 guides complaints2 guides deadlock letter2 guides refund complaint letter1 guide refund refused1 guide

Guides by sector

Find the right company or sector route

Use the sector hub when you need company-specific pages, evidence prompts and a complaint-letter starting point.

View all sectors

UK complaint guide hub

How to use these complaint guides

ClearComplaint guides are designed to help you understand the practical structure behind a stronger complaint: what happened, what evidence matters, what outcome you want and when escalation may be appropriate.

Different problems need different wording. A refund refusal may need order details and consumer-rights framing. A banking dispute may need transaction references and previous contact. An energy complaint may need meter readings, bill dates and direct-debit history.

Use the guide to clarify the issue, then start the generator to turn the facts into a structured UK complaint letter you can review and edit before using.

Browse sectors Start a letter How ClearComplaint works

Guide FAQs

Common questions

How do I complain to a company in the UK?

Set out the facts, include evidence, explain the impact, and ask for a clear outcome such as a refund, repair, apology or escalation response.

What should I include in a complaint letter?

Include dates, references, a short timeline, previous contact, supporting evidence and the outcome you want.

When should I escalate a complaint?

Escalation is usually relevant if the company does not respond, gives a poor response, or the sector-specific complaints route requires an ombudsman or ADR step.

Can I use a guide to create a letter?

Yes. Use the guide to understand the issue, then use the generator to create a structured letter you can edit before sending.

Ready to act?

Ready to turn the guidance into a clear letter?

Use what you have learned to create a structured complaint letter you can review, edit and send.

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