ClearComplaint
Terms of Service
These terms explain the basis on which ClearComplaint provides automated complaint-letter writing assistance.
Nature of the service
ClearComplaint is an automated writing tool that helps users create draft complaint letters. The service generates text from the information provided by the user.
No legal advice
ClearComplaint does not provide legal advice and is not a law firm. Generated letters are drafting assistance only. Users are responsible for reviewing, editing and deciding whether to use any output.
User responsibility
Users should provide accurate information, avoid unnecessary sensitive details and check the final letter before sending it to a business or regulator.
Payments and delivery
Payment may be required to unlock a full generated letter. Delivery may be made through an on-site success page, email or secure delivery link.
Refunds
Refunds are considered according to the refund policy and the circumstances of the order.
Availability
ClearComplaint aims to keep the service available, but uninterrupted availability is not guaranteed.
Governing law
These terms are governed by the laws of England and Wales.
Common questions
Questions about this page
Are generated letters guaranteed to work?
No. ClearComplaint helps structure the letter, but outcomes depend on the facts, the business and the relevant process.