How ClearComplaint Works

Step 1: Describe the problem

The builder asks for the company, sector, issue, timeline, evidence and preferred outcome. This helps avoid vague or incomplete complaints.

Step 2: Choose the tone and outcome

Users can choose the style and the outcome they want, such as refund, repair, replacement, explanation, apology or escalation.

Step 3: Review the preview

The preview helps users check whether the facts and framing are right before unlocking the full letter.

Step 4: Unlock the full letter

After checkout, the full letter is generated and delivered for the user to review, edit and send.

Step 5: Send it through the right channel

Users should send the final complaint through the company’s complaints process, email address, web form or postal address as appropriate.