Sector complaint route
Courier complaint letters (UK)
Create a courier complaint letter for lost parcels, late delivery, damaged items, tracking issues or failed collections.
Choose the right route
Which couriers route should I use?
Use the courier route when your dispute is with the delivery company. If you bought goods from a retailer and the item never arrived, the retailer may still be the better first route.
Choose company
Couriers company complaint pages
Select a public company page to preload the complaint-letter builder with the right sector and company route.
No matching public company page found.
Check the spelling, try the parent company, or start manually and enter the company name yourself.
Start manually →What to include
Evidence that strengthens a couriers complaint
Requested outcome
Be specific about what would put it right
How to structure a couriers complaint letter
Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.
For courier issues, set out the tracking history and whether you are the sender, recipient or retailer customer.
ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.
Fast paths
Popular couriers routes
Create a structured couriers complaint letter
Use the sector route, add your evidence, then review and edit the letter before sending.