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TUI complaint letter for refunds, booking problems and holiday disputes

Generate a structured complaint letter to TUI for booking problems, refund delays, cancellation issues and travel disruption claims. Clear, firm, and ready to send.

Flight delays Holiday cancellations Package holiday complaints Hotel quality issues Refund delays

Start my TUI complaint letter How it works Back to Travel Usually ready to send in 2–4 minutes.

How it works

1) Add facts What happened, key dates, and who you spoke to.

2) Pick an outcome Refund / replacement / compensation / correction.

3) Send with confidence Clear structure, calm tone, next steps.

Tip: receipts, screenshots, order numbers, account references, and chat/call notes help — but you can still complain effectively without them.

Escalation and evidence

If you do not get a satisfactory response, you can escalate. The right route depends on the sector and whether the firm uses an ADR/ombudsman scheme.

Sector: travel
Regulator / ombudsman / ADR: Company complaints process; ABTA / AviationADR where applicable; Civil Aviation Authority (CAA) for flight rights under UK261.
Typical wait before escalation: Allow a reasonable time for a response. Package travel complaints may require formal written escalation before ADR.
Evidence that helps: Booking reference, travel dates, correspondence, receipts, photos, medical reports (if relevant)

Your letter should request a written response and set a reasonable deadline.

Generate a structured complaint letter to TUI

TUI complaint guidance

Use this page to prepare a clear, firm complaint to TUI. The aim is to summarise what happened during your booking or holiday, what you want them to do, and the evidence that supports your position.

What this letter should achieve

State the issue clearly with booking reference and travel dates.
Explain the financial and practical impact.
Request a specific remedy (refund, compensation, partial reimbursement, or corrective action).
Set a clear deadline for response.

Common issues people complain about (Travel)

Typical themes include: Flight delays, Holiday cancellations, Package holiday complaints, Hotel quality issues, Refund delays. Keep your letter focused on the main issue and avoid mixing separate grievances.

What to include

Evidence: Booking reference, travel dates, correspondence, receipts, photos, medical reports (if relevant)

Booking confirmation and itinerary.
Receipts for additional expenses.
Photographs or written evidence of issues.
Copies of previous communication.

What to ask for

Be specific about the refund or compensation amount requested.
If claiming under UK261 for flight delay, state the delay duration and route.
If the complaint concerns a package holiday, reference the standards promised at booking.

Escalation and timeframes

Expected wait: Allow a reasonable time for a response before escalating.

Escalation route: If unresolved, consider escalation via ABTA or AviationADR (where applicable). Flight delay rights may also be pursued via the Civil Aviation Authority (CAA) under UK261 regulations.

Practical tips

Submit complaints in writing and retain copies.
Keep your timeline clear and chronological.
Separate flight compensation from accommodation complaints if both apply.

Generate a structured complaint letter to TUI

TUI complaints FAQ

How long should I give TUI to respond?

Allow a reasonable time for a response before considering escalation via ABTA, AviationADR, or the CAA where applicable.

Can I claim compensation for a delayed flight?

If your flight was delayed by 3 hours or more and qualifies under UK261 rules, you may be entitled to compensation depending on distance and circumstances.

What if TUI does not resolve my complaint?

If unresolved, consider escalation through ABTA, AviationADR (where applicable), or via the Civil Aviation Authority for flight rights.

How do I structure a complaint about: Package holiday complaints?

Explain what was promised at booking, what was delivered, the impact, and the specific remedy you are requesting.

How do I structure a complaint about: Refund delays?

Provide booking details, cancellation date, amount paid, and the refund you are expecting. Include payment references.

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