Company complaint letter guide
How to complain to Booking.com
Generate structured, escalation-ready complaint letters for Booking.com issues like refunds, cancellations, or no-shows. Designed to support your compensation claims.
Before you start
Have the key details ready so your Booking.com complaint letter is specific, evidence-led and easier to respond to.
Start with the paper trail
Booking ID, itinerary, receipts, screenshots, and correspondence with the platform/merchant.
Ask for a written response
Allow the platform time to respond; consider escalation via payment provider if the dispute concerns non-delivery/non-performance.
Say what would put it right
Be specific about the outcome you want, such as a refund, repair, replacement, explanation, apology or compensation.
Keep escalation options clear
If the issue is not resolved, the relevant route may involve Company complaints process first; ABTA/ADR where applicable; card chargeback/Section 75 for eligible payments..
Use this page to prepare a clear, firm complaint to Booking.com. The aim is to summarise what happened, what you want them to do, and the evidence that supports your position.
What this letter should achieve
- State the problem with dates and reference numbers.
- Explain the impact (financial, practical, or time lost) in concrete terms.
- Request a specific remedy (refund, correction, apology, compensation, or service fix).
- Set a clear deadline for response and next steps if unresolved.
Common issues people complain about (Travel Platform)
Typical themes include: Refund request, Booking error, No-show / cancellation dispute, Support not responding. Keep your letter focused on the main issue and avoid adding unrelated grievances.
What to include
Evidence: Booking ID, itinerary, receipts, screenshots, and correspondence with the platform/merchant.
- Key dates in order (what happened first, next, and most recently).
- Any reference numbers (booking/order/account/claim IDs).
- What you have already tried (calls, chats, emails) and the outcome.
What to ask for
- Be specific: the amount, the action required, or the correction you want.
- If your losses are quantifiable, itemise them briefly.
- If you want an apology or assurance, say so explicitly.
Escalation and timeframes
Expected wait: Allow the platform time to respond; consider escalation via payment provider if the dispute concerns non-delivery/non-performance.
Escalation route: The platform’s complaints process; some issues may also use card/chargeback routes via your payment provider. If you reach deadlock or do not receive a meaningful response, you can escalate via the appropriate dispute route for the sector.
Practical tips
- Keep it factual and polite; avoid insults or speculation about motives.
- Use short paragraphs and bullet points for dates and costs.
- Save copies of everything you send and receive.