Terms of Service

Last updated: 2 April 2026

ClearComplaint provides an automated writing tool that helps users draft complaint letters. By using this service, you agree to the terms below.

Nature of the service

• The service generates draft text based on information you provide.
• The output is for general use only.
• The service does not provide legal advice.

User responsibility

You are responsible for:

• Ensuring the information you enter is accurate.
• Reviewing and editing the generated letter before sending.
• Deciding whether and how to use the generated content.

No legal advice

Letters generated by ClearComplaint are not legal advice and should not be treated as such. If you require legal advice, you should consult a qualified professional.

Payments and refunds

• Payment is required to unlock the full letter.
• Once the full letter has been generated and delivered, refunds are not normally provided.
• Refunds may be issued at our discretion in exceptional circumstances.

Availability

We aim to keep the service available but do not guarantee uninterrupted access. The service may be modified or withdrawn at any time.

Limitation of liability

To the maximum extent permitted by law, ClearComplaint is not liable for any loss or damage arising from the use of the generated content.

Governing law

These terms are governed by the laws of England and Wales.

Contact

For questions about these terms, contact:
support@clearcomplaint.co.uk