Ryanair complaint letter: delays, refunds and baggage

If you need to make a formal complaint to Ryanair, this page will help you prepare a clear, evidence-based letter. A structured complaint improves the likelihood of receiving compensation, reimbursement, or correction following flight disruption or disputed fees.

When to submit a formal complaint to Ryanair

You should escalate in writing if customer service has not resolved your issue, particularly where the matter involves delay compensation, cancellation refunds, denied boarding, baggage fees, or additional airport charges. A written complaint creates a documented record and strengthens any later escalation.

What this letter should achieve

• State your booking reference, flight number, route, and travel date.
• Explain what went wrong (delay, cancellation, boarding issue, baggage charge, refund delay).
• Quantify the impact, including arrival delay duration and additional expenses.
• Reference applicable passenger rights where relevant (e.g. UK261/EU261 compensation rules).
• Request a specific outcome: fixed compensation, refund, reimbursement of reasonable expenses, or correction of fees.
• Set a reasonable deadline for response.

Common Ryanair complaint themes (Airline)

• Flight delays exceeding 3 hours at final arrival.
• Flight cancellations and refund delays.
• Denied boarding due to overbooking or documentation disputes.
• Airport check-in or boarding pass fees.
• Baggage size or weight charge disputes.
• Refund delays following schedule changes.

Ryanair operates strict baggage and online check-in policies. If your complaint relates to fees, clearly explain why you believe the charge was incorrect or disproportionate.

Evidence to include

• Booking reference and ticket confirmation.
• Flight number and scheduled vs actual arrival time.
• Boarding pass confirmation or check-in record.
• Receipts for baggage fees or airport charges (if disputing).
• Receipts for meals, accommodation, or transport (if claiming reimbursement).
• Copies of previous correspondence.

Present events in chronological order to avoid dispute over facts.

Compensation and reimbursement framing

• If claiming delay compensation, state the exact arrival delay in hours and minutes.
• If requesting reimbursement, itemise necessary and reasonable expenses caused directly by disruption.
• If disputing baggage or airport fees, explain how the charge differed from the published policy at the time of booking.
• Keep arguments factual and avoid speculation about operational causes unless directly relevant.

Timeframes and escalation

Initial response: Allow approximately 14 days for acknowledgement and substantive reply.

If Ryanair rejects your claim or fails to respond meaningfully, you may escalate through the airline’s designated Alternative Dispute Resolution (ADR) body. The UK Civil Aviation Authority (CAA) provides regulatory oversight but does not adjudicate individual compensation disputes.

Escalation is generally appropriate after giving the airline reasonable opportunity to resolve the complaint directly.

Practical drafting tips

• Keep the tone professional and structured.
• Quote exact arrival times rather than departure delays.
• Use bullet points for dates and financial amounts.
• Retain copies of all supporting documentation.

A concise, well-supported complaint significantly increases the probability of compensation or reimbursement without using third-party claims management companies.