ClearComplaint
Privacy Policy
This privacy policy explains what data ClearComplaint collects, why it is used and how users can contact us about privacy questions.
Information we collect
ClearComplaint may collect information you enter into the complaint-letter builder, contact forms, checkout flow or feedback tools. This can include complaint details, contact information, order references and technical data needed to run the service.
How we use information
Information is used to generate complaint-letter text, process payments, deliver paid letters, respond to support messages, prevent abuse, monitor reliability and improve the product.
Payment data
Payments are processed by Stripe. ClearComplaint does not store card numbers or full payment-card details.
AI processing
ClearComplaint uses OpenAI API services to generate complaint-letter content based on the information users provide. Users should avoid entering unnecessary sensitive information.
Retention
Complaint drafts and generated content may be stored temporarily to support preview, checkout, delivery and troubleshooting. Operational logs may be retained for security, abuse prevention and audit purposes.
Your rights
Users can contact ClearComplaint to ask about access, correction or deletion of personal data where applicable under UK data protection law.
Contact
Privacy questions can be sent through the contact page.
Common questions
Questions about this page
Does ClearComplaint sell user data?
No. ClearComplaint does not sell user data.