Sector complaint route
Rail & train complaint letters (UK)
Create a rail complaint letter for delays, cancellations, refunds, accessibility issues or poor service. Add evidence and request an outcome.
Choose the right route
Which rail route should I use?
Use the rail route for train delays, cancellations, refunds, station service, accessibility issues or ticketing failures. If a card provider refused a refund route, use credit cards separately.
Choose company
Rail company complaint pages
Select a public company page to preload the complaint-letter builder with the right sector and company route.
No matching public company page found.
Check the spelling, try the parent company, or start manually and enter the company name yourself.
Start manually →What to include
Evidence that strengthens a rail complaint
Requested outcome
Be specific about what would put it right
How to structure a rail complaint letter
Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.
Rail complaints need clear journey details and whether you already used the operator refund or Delay Repay process.
ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.
Fast paths
Popular rail routes
Create a structured rail complaint letter
Use the sector route, add your evidence, then review and edit the letter before sending.