Sector complaint route
Energy & utilities complaint letters (UK)
Create an energy complaint letter for billing disputes, direct debit issues, smart meters, price rises or poor service.
Issue route selected: billing dispute. Choose a company below or start manually.
Choose the right route
Which energy route should I use?
Use the energy route for gas, electricity, meter, billing, switching, debt collection or direct-debit problems. Keep water and telecoms issues separate.
Choose company
Energy company complaint pages
Select a public company page to preload the complaint-letter builder with the right sector and company route.
No matching public company page found.
Check the spelling, try the parent company, or start manually and enter the company name yourself.
Start manually →What to include
Evidence that strengthens a energy complaint
Requested outcome
Be specific about what would put it right
How to structure a energy complaint letter
Start with a concise summary of what happened, then set out the key dates, references and evidence. Keep the tone calm and factual. A business can respond more easily when the letter separates the problem, the impact and the outcome requested.
Energy complaints may need a clear eight-week timeline before escalation to the Energy Ombudsman.
ClearComplaint uses this sector context to guide the letter structure, but you should always review and edit the final wording before sending it.
Fast paths
Popular energy routes
Create a structured energy complaint letter
Use the sector route, add your evidence, then review and edit the letter before sending.