How to complain to Jet2

Use this page to prepare a clear, firm complaint to Jet2. Whether your issue relates to a Jet2 flight delay, cancellation, refund dispute, baggage problem, or compensation claim, the aim is to summarise what happened, what you want done, and the evidence supporting your position.

What this Jet2 complaint letter should achieve

• Clearly state the problem with dates, booking references, and flight numbers.
• Explain the impact (financial loss, disruption, inconvenience, or time lost).
• Request a specific remedy (refund, statutory compensation, reimbursement, correction, apology, or service fix).
• Set a clear deadline for response and outline escalation if unresolved.

Common issues people complain to Jet2 about

Typical themes include:

• Flight delay or cancellation compensation (UK261)
• Refund delays or rejected refund claims
• Baggage loss, damage, or delay
• Overbooking or denied boarding
• Package holiday service issues

Keep your complaint focused on the main issue. Avoid mixing unrelated grievances, as this can dilute your position.

What to include in your Jet2 complaint

Evidence: Booking reference, flight number(s), travel dates, boarding passes, receipts for additional expenses, screenshots of delay notifications, and copies of previous correspondence.

• Key dates in chronological order (what happened first, next, and most recently).
• Any claim or case reference numbers provided by Jet2.
• Details of what you have already tried (calls, webforms, emails) and the outcome.

Understanding compensation rights

If your flight departed from the UK or EU (or arrived in the UK/EU on a UK/EU carrier), you may be entitled to compensation under UK261 rules for qualifying delays or cancellations. Compensation depends on flight distance and delay length.

Refund rights may also apply if Jet2 cancelled your flight or significantly changed your booking.

What to ask for

• Be specific: state the exact amount claimed or the action required.
• If claiming expenses, itemise them briefly with totals.
• If seeking compensation under UK261, reference the regulation clearly.
• If you want a formal apology or assurance of corrective action, state this explicitly.

Escalation and timeframes

Expected response time: Allow Jet2 a reasonable opportunity to investigate and respond (typically up to 8 weeks).

If unresolved: Jet2 is a member of AviationADR. If you receive a deadlock response or no meaningful reply after the expected period, you may escalate your complaint to the appropriate Alternative Dispute Resolution (ADR) body.

Practical tips for stronger outcomes

• Keep your letter factual, structured, and professional.
• Use short paragraphs and bullet points for dates and costs.
• Quote regulation numbers where relevant (e.g. UK261).
• Retain copies of everything you send and receive.

A clear, well-structured complaint improves the likelihood of a faster and more favourable outcome.