Generate a structured, personalised complaint letter for lost parcels, delivery delays, damaged items and tracking issues. Not a generic template — the wording is generated from your specific details.
Pick the closest match. Your letter is generated from your facts (dates, references, photos, and what you want to happen).
Select the courier below to open its dedicated complaint page.
Including these details makes courier complaints easier to action and improves response quality.
If your complaint is not resolved, you may have options depending on whether you are the sender, the recipient, and how the delivery was arranged. A clear, evidence-backed complaint letter strengthens your position if escalation becomes necessary.
Guidance only — not legal advice. Escalation options vary by courier, service level and circumstances.
Include the tracking number, collection and expected delivery dates, the delivery address, a short timeline of scans/updates, and what you want (deliver the parcel, refund charges, compensate the value of contents, or provide a written explanation).
State the tracking number, the delivery address, and any evidence (CCTV availability, neighbour checks, safe place details). Ask for proof of delivery and a clear resolution deadline.
Provide photos of the damage and packaging, keep the packaging, and state the item value. Ask for compensation or a refund and a written explanation of their decision.
If the delivery was arranged as part of a purchase, the retailer may handle the courier complaint. If you booked the courier directly, complain to the courier and include your booking reference.
Tracking screenshots, booking confirmation, receipts/invoices for the item value, photos (damage/packaging), and any written communications.